Privacy Policy and Notice of Privacy Practices
Effective Date: March 31, 2026
All Saints Recovery LLC (“All Saints Recovery,” “we,” “us,” or “our”) is committed to protecting the privacy of your health information and the information you submit through our website. This Notice describes how medical and personal information about you may be used and disclosed, how you can get access to this information, and how you can request records or file a complaint. Please review it carefully. This combined format follows the current federal model framework for healthcare provider notices, and federal guidance also allows a combined notice approach for Part 2 programs that are also HIPAA covered entities.
Your Rights
You have rights regarding your health information. Depending on the circumstances and applicable law, these rights may include the right to request access to or a copy of your record, request an amendment or correction, ask for confidential communications, ask us to limit certain uses or disclosures, receive a copy of this notice, and file a complaint if you believe your privacy rights have been violated. We will not retaliate against you for filing a complaint.
If your records include substance use disorder treatment information, some of that information may be protected by additional federal confidentiality rules. In those cases, your consent may be required for many uses and disclosures unless a specific legal exception applies.
Our Uses and Disclosures
We may use and disclose your health information for treatment, payment, and healthcare operations. This may include coordinating your care, communicating with other providers involved in your treatment, obtaining payment, conducting quality improvement activities, maintaining records, and operating our program. We may also use or disclose information when required or permitted by law, including for certain public health and safety purposes, valid legal process, reporting duties, and other situations allowed by law.
Uses and disclosures not otherwise permitted generally require your written authorization. You may revoke an authorization in writing, subject to legal limits.
Our Responsibilities
We are required by law to maintain the privacy of protected health information, provide you with notice of our legal duties and privacy practices, and follow the terms of the notice currently in effect. We may revise this Notice from time to time, and any updated version will be posted on our website and made available upon request.
Information We Collect Through Our Website
Through our website, including our contact form and admissions form, we may collect information you choose to provide, including:
- Name
- Phone number
- Email address
- Date of birth
- Insurance information
- Any additional details you include in your message
We use this information to respond to inquiries, communicate with prospective or current clients, evaluate admissions needs, verify benefits or eligibility when appropriate, and support our operations.
Website Tools and Technical Information
Our website uses Google Analytics and reCAPTCHA. These tools may collect technical information such as IP address, browser type, device information, and website interaction data in order to help us operate, secure, and improve the site.
Website form submissions are sent by email and are not stored through the website itself. Even so, no electronic transmission method can be guaranteed to be completely secure. Please avoid sending highly sensitive or urgent information through general website forms unless specifically requested.
Requesting Your Records
You may request your healthcare records from All Saints Recovery by sending a written request by email or mail to:
Sara Kaylor
Privacy, Compliance, and Records Officer
All Saints Recovery LLC
200 Chisholm Place, Ste 101
Plano, TX 75075
Email: hr@allsaintsrecovery.com
Phone: 469-331-6448
To help us process your request, please include:
- Your full name
- Date of birth
- The records you are requesting
- Approximate dates of service
- Where you would like the records sent
- A phone number or email address where we can reach you
We may request information needed to verify your identity before releasing records. Records requests will be handled in accordance with applicable law.
Filing a Complaint With All Saints Recovery
If you have a concern about our privacy practices, handling of records, or your rights as a client or patient, you may file a complaint directly with us by contacting:
Sara Kaylor
Privacy, Compliance, and Records Officer
All Saints Recovery LLC
200 Chisholm Place, Ste 101
Plano, TX 75075
Email: hr@allsaintsrecovery.com
Phone: 469-331-6448
You may also contact our general office at info@allsaintsrecovery.com or 469-331-6448.
We will not retaliate against you for filing a complaint.
Contacting the Licensing or Disciplinary Authority
Depending on the nature of your concern, you may contact one or more outside authorities.
For complaints involving licensed behavioral health professionals
Complaints involving licensed behavioral health professionals in Texas may be directed to the Texas Behavioral Health Executive Council (BHEC). BHEC states that complaints must be submitted using its complaint form. The completed form may be sent by email to Enforcement@bhec.texas.gov or by mail to:
Texas Behavioral Health Executive Council
1801 Congress Avenue, Suite 7.300
Austin, Texas 78701
BHEC also lists the statewide toll-free complaint referral number: 1-800-821-3205.
For complaints involving a health facility or health care regulation matter
Texas Health and Human Services provides complaint options for health facility or health care regulation matters through the Texas Unified Licensure Information Portal (TULIP) and also lists these complaint channels:
Complaint Hotline: 1-800-458-9858
Email: hfc.complaints@hhs.texas.gov
Fax: 833-709-5735
Filing a Federal Privacy Complaint
You may also file a health information privacy complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR) if you believe your rights under HIPAA or the federal confidentiality rules for substance use disorder records were violated. OCR accepts complaints online, by email, or in writing. HHS states that complaints may be submitted through the OCR Complaint Portal, by email to OCRComplaint@hhs.gov, or by mail to:
Centralized Case Management Operations
U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Room 509F HHH Building
Washington, D.C. 20201
Contact Information
All Saints Recovery LLC
200 Chisholm Place, Ste 101
Plano, TX 75075
Phone: 469-331-6448
General Email: info@allsaintsrecovery.com
